When will you start my order?

Payment is required in full in order to confirm your order and for the creation process to begin. A mock-up may be requested prior to payment, but it is at the owners’ discretion as to how many, if any, will be provided. 

How quickly will I get my order? 

We aim to get all products completed within 1-2 weeks, but some exceptions may apply. If you have a specific deadline, please reach out prior to purchase. 

Can you rush my order?

Orders placed that require completion in under 72 hours are subject to a minimum $5 rush fee and are subject to owners’ availability. Please notify prior to ordering if there is a specific deadline.

Where can I pick up? 

See Additional policies for location information.